Cancellation, modification and refund policy

Cancellation

Any cancellation request must be sent by email to the address infocampingcantley@gmail.com. This is not the email address you will find on your confirmation. The one listed on your confirmation is a « NO REPLY » address from the reservation system and will not reach Camping Cantley.

Make sure that the cancellation request tells us both the confirmation number, the name and telephone number under which the reservation was made. The cancellation of the reservation will be confirmed to you within 48 hours of the request to the email address that was used during the reservation. It is important to inform us of any change in email address and leave a message on our voicemail if you have not received a confirmation from us within 48 hours of sending your email.

Cancellation Fees for stays of less than 2 weeks (taxes not included):

  • Up to 72 hours before the DAY of your arrival:
    • Stay of 7 nights or less, amount retained $59.00
    • Stay of 8 to 13 nights, amount retained $90.00
  • Less than 3 nights before the DAY of your arrival, the total amount will be kept.
  •  

Cancellation Fees for stays longer than 2 weeks (taxes not included):

  • Up to 2 weeks before the DAY of your arrival, amount retained $125.00
  • Less than 2 weeks before the DAY of your arrival, the total amount will be kept with the possibility of reimbursement (less $125.00 plus taxes) for the nights of the re-rented site.

Modification

A stay may be extended depending on availability or modified by postponing it during the current season free of charge, if the request is made at least 72 hours before the day of your arrival. The cancellation fee associated with the reservation will not change following the rescheduling of the stay. Important to note that only reservations made after May 1st may be shortened.

A LATE ARRIVAL or an EARLY DEPARTURE does not result in any refund.

Refund

The refund granted after a cancellation or shortened stay will be issued directly by the reservation system to the credit card that was used to make the reservation. It may take up to 10 days for the refund to appear on your credit card account.

**IMPORTANT TO NOTE that the reservation fee of $4.50 plus taxes charged by the system used by réservationcamping.ca at the time of booking, as well as the fee indicated in the stay for a reservation made on your behalf by the campground, is non-refundable under any circumstances. This fee, as indicated in the reservation, is in addition to the cancellation fees and will be retained.